Mercure London Hyde Park Hotel

The fact that the Drinks in the fridge in our room plus the little extras in the bathroom were complimentary. The room was small and cosy,but very comfortable with a nice sized tv on the wall, and nice view onto the front, with a small.balcony, although too rainy to use that!

Nicely furbished, not worn down, nice interior decoration. Comfortable beds. Nice bathroom.

The location was excellent, very close to Paddington station, in a nice neighbourhood. Staff were very friendly and helpful. There was a hole in the wall, told them in the morning, got it fixed in the afternoon, very efficient. A staff wasn't very polite, told them during check out and they promised to report to their manager and offered complimentary drinks. Their reaction to the issue was very assuring and made me feel that they value customer's experience. So, despite this issue, I would still rate their staff 5-star.

The Staff were very helpful and friendly but not over bearing. We were given an upgrade on arrival and the room was one of the best we've stayed in. It was so clean and fresh I was really impressed. It was close enough to Paddington Station that it was an easy walk but far enough that we were out of the way. The whole hotel was clean and tidy and the attached Bella Italia restaurant was an added bonus. We will definitely be staying here again!

After having stayed in 4 other hotels in the area I loved this one. It is nice, clean, rooms are good sized. There is everything in the rooms a traveler might need - toiletries, hand soap, shower gel, shampoo, hand lotion. All that neroli-bergamot scented. They provide slippers and bathrobes too. There is a complimentary minibar with some soft drinks and water which they fill up for you every day. The breakfast choices are amazing - I had French toasts with berries and honey - so yummy!!!