Mercure London Hyde Park Hotel

From when we walked in we were greeted by a friendly member of staff on reception. We arrived early planning on just leaving our suitcases at the hotel whilst we went to explore but was advised not only that our room was ready but we had been given a free upgrade with complimentary breakfast and food and drinks in the room. The room exceeded our expectations and was perfect for a short stay in London. We liked the location of the hotel and it was really peaceful. We don't often travel to London but will book this hotel again for future visits. Thank you for making our stay very comfortable.

I booked three rooms in the hotel on Booking.com. and there was an offer of a free room upgrade. I emailed the hotel to confirm that the rooms were upgraded which they confirmed, and I also requested if they could be together if possible. On arrival the rooms were not upgraded and were not together. It was very disappointing to have to explain this in the reception area, with my family waiting. We had previously stayed here and knew our rooms allocated were not upgraded. However the gentleman on reception was very helpful and understanding, and was aware that the upgrade had not been done. However, after some time, he managed to allocate us three upgraded rooms which we were happy with. He also was apologetic and gave us complimentary vouchers for breakfast the following morning.

The staff were lovely and very accommodating. We arrived before check at 3pm and they did everything to make sure our room was ready quickly after we arrived and given a free courtesy drink at the bar whilst we waited even though we had arrived over a hour before check in. Room was lovely, clean, modern feel and courtesy drink's in the fridge which was a nice touch. The hotel is in a lovely old mews building so the room's are slightly smaller than you might expect but are lovely and well equipped with everything you need. Would stay here again.

Very nice and appealing hotel in an absolutely perfect location. Staff was incredibly friendly and accommodating. No matter who was at reception, you were greeted in a friendly manner and any requests were met immediately and perfectly. The room was well equipped.

Staff were very friendly and helpful. Included breakfast at adjacent restaurant was good. Hotel is located on a quiet square, but close to Underground stations. Room was clean, quiet, and comfy. Air conditioning was a nice feature, especially since London was having a heat wave while we were visiting.